Our commitment to our clients is foremost
The Challenge Trust Package of Care (POC) service is an individualised, coordinated and intensive support service that responds to each person’s changing needs. The process of developing intensive support packages of care always involves collaboration between the person receiving the POC service, family/whanau, the provider and clinical teams.
Our POC services use a recovery and strengths based philosophy while meeting the needs of a wide range of people such as those with serious mental health problems, including high and complex support needs as well as providing short term, respite services to youth and adults. The purpose of each POC is to meet the individual’s needs and support people so that they can live well within the environment of their choice. Flexibility in service delivery is a key component of Challenge Trust’s recovery focus. The range of POC services currently available includes Respite POC, Pacific POC, Short term POC, Community Based POC and Youth POC.
What does a Challenge Trust Package of Care look like in action?
Packages of Care are developed to meet the individual service users needs and provide support along the continuum of recovery. If you would like to know more about a POC service, please read Chris’s account:
ABOUT CHRIS
Chris has had several admissions to the inpatient Mental Health Unit (MHU) over the last 20 years. He has no immediate living family. Fortunately, Chris had existing privately owned accommodation and he had been very successful earlier in life, but unfortunately a traumatic family event had a major impact upon his mental health.
Chris undertook an assessment process, in collaboration Challenge Trust staff and his clinical key worker and it was determined that he would require 12 hours of support per week during the first 7 weeks, which was reviewed at the end of the 7 week period. At the end of the 7 week period a collaborative review was undertaken and this process established that his support hours would remain the same. Chris’s support was delivered at various times and days as he needed it, using a combination of phone support and face to-face-visits.
At the beginning of Chris’s POC service experience his support worker would give his clinical key worker weekly updates on his progress. If Chris’s mental health was declining or early warning signs were evidenced, his support worker would stay in frequent contact with his clinical key worker. As time passed, Chris’s support worker and clinical key worker would only see each other when concerns were raised regarding his mental health, and at 3 monthly care reviews.
Part of his individualised Package of Care included:
1) Activities of Daily Living:
A support worker assisted Chris on a daily basis for one and a half hours 7 times per week to supervise medication and teach cooking skills for evening meals. Eventually, Chris no longer needed to be supervised for medication as a routine had been established and his cooking skills improved.
2) Undertaking A Meaningful Activity:
Chris attended evening community classes at the local high school undertaking a 14 week course. A Challenge Trust worker would stay with him for the whole class session which consisted of two hours of support.
At the 6th and 9th month collaborative care review stage, Chris’s goals and hours of support were reviewed again and his support was reduced to nine hours, a significant improvement. Over time Chris’s hours continued to decrease gradually to only two and a half hour visits before finally exiting his POC, 18-months later he was able to live independently within the community without the need for support.
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