Our commitment to our clients is foremost
The Mobile Community Support (MCS) Team Service is a mobile, community based service where supports are purchased by a CLS provider who coordinates care for various clients.
Challenge Trust’s MCS Team has a diverse range of staff in terms of age, gender, culture, background, interests and qualifications. This means that the varying needs of clients can be closely matched to staff when allocating a key person as a support worker. The service is individualised and responsive to client needs, and flexible in the choice of key worker and meeting times.
The MCS Team is committed to providing a recovery-focused model of service delivery, encouraging clients to take on active ownership of their own recovery. There is an expectation that clients will move to a less intensive service at an appropriate time.
REFERRALS
Challenge Trust’s MCS receive referrals from its own CLS services and other CLS providers.
What does the Mobile Community Service look like in action?
ABOUT ALBERT
Albert entered the MCS Service as a client with support needs that were needed to establish a level of competency in managing basic daily living skills. Since entering the service, he has progressed tremendously, much faster than a lot of people had expected.
Integrating Albert back into the community since being hospitalised for 4 months has been a major step forward for him. He is again attending his AA meetings twice a week, the men’s group and piano lessons once a week at the Whariki Centre. Albert has also started using public transport again on his own although only for short distances. The MCS support team is encouraging and supporting him to travel further until such time he feels confident enough to do the entire journey on his own.
Family involvement is very strong, with daily phone calls from his daughter, while setting up a weekly dinner with his family after church. Albert also receives weekly phone calls from his son living in Australia.
Albert now enjoys time spent with his support team and enjoys meeting new people. He is also starting to share past experiences openly with staff and would someday like to be able to share with other consumers after his recovery. He is feeling very strong within himself and his self confidence is increasing.
Over a period of 6 months, Albert moved from a residential rehabilitation living situation to living in his own home within the community. Since being in his own home, Albert has had a lot of family contact and is integrating into the wider community with more confidence.
He is attending more community activities at the Whariki Centre and attends a workshop once a week. His self-confidence and self-esteem have improved, with constant support from both staff and family. Albert continues to maintain a very positive outlook on life. He is a delight and pleasure to work with and always very supportive of other consumers who come into contact with him.
One of his initial goals for the future is to be able to assist and support other consumers less fortunate than himself in their recovery journey, so that they too may be able to achieve the things that he himself has achieved.
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